How Zendesk scaled AI to facilitate 54% of internal tickets

In this 15-minute video, Zendesk’s own IT leaders share the framework they used to break down silos, drive AI adoption, and reach 96% employee satisfaction.

The impact of unifying internal support operations

Fragmented support across IT, HR, and Legal slows enterprises down, isolates teams, and blinds leadership to global service quality.

To build a seamless employee journey, Zendesk consolidated 17 separate instances into a single, unified foundation. By aligning its people, processes, and technology, Zendesk leveraged AI to transform fragmented service delivery into a smart, efficient experience.

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How Zendesk scaled AI to facilitate 54% of internal tickets

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