Xerox® DocuShare® content management solution improves document access for easier research and collaboration

About the Client

A small law firm in Western New York specialises in business law and taxes, both extremely document-intensive areas. Known as a premium service provider in a tough business environment, the firm continuously strives to improve efficiency and productivity, particularly in managing documents and maximising collaboration with clients.

Between briefs, motions, supporting records, and other files, every case at a law firm generates thousands of pages of documents. While this firm had transformed its stacks of paper files to digital some time ago, it still found managing its digital content challenging. It needed a system to help manage the array of documents that must be stored, filed, organised, and accessed regularly. It wanted a system that was easy to use yet robust enough to store thousands of pages of content.

The staff was also looking for a sophisticated solution to alert specific people when new content was added and give instant access to multiple users who needed to work with the same content in real time. A key need was a way to provide a comprehensive profile of each document without having to open it.

“Every other solution we looked at was either too simplistic, or way too complicated and costly for a firm our size,” the firm’s IT specialist says.

That’s why the firm chose the Xerox® DocuShare® Content Management Platform—a web-based content sharing software.