See how we helped Close Brothers automate and streamline their processes

About the Client

Founded in 1887, Close Brothers is a is a leading UK merchant banking group with 3,700 employees and 54 offices. Their services include lending, deposit taking, wealth management, and securities trading.

The Challenge

Putting a stamp on savings

Being a merchant banker, Close Brothers naturally has to deal with vast amounts of documentation and communications. In all, they needed to manage 247 letters, over 40 letterheads, and create a staggering 6 million letters per year.

To keep up in this highly competitive sector, they needed to find ways to optimize their processes and lower costs. As a result, three key areas emerged.

Firstly, they needed to have a centralized composition system to streamline document management. Secondly, they had to improve their mailing practices so they got the best tariffs. And thirdly, they had to automate workflows to reduce manual intervention and costs.