Customer service has reached a tipping point, where AI has the potential to revolutionise how companies engage with customers.

You’ve probably heard about innovations like ChatGPT, and seen a plethora of new AI applications show up in the ecosystem of customer experience solutions.

Your customers have caught on: 71% say AI helps them get faster answers.

At the same time, it’s getting harder to give customers the experience they expect. You’re being asked to ramp up productivity while keeping costs down – and managing high ticket volumes amidst economic uncertainty. 

Customer service teams need tools that free agents from repetitive tasks, so they can be more productive and focus on high-value conversations that really need a human touch, while customers get the opportunity to find answers on their own without needing to open ticket.